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Policies

Welcome to the Policies page at Innosafe! Here, we outline our commitment to transparency, fairness, and the best possible experience for our valued customers. Our policies cover various aspects, from the security of your personal information to the terms and conditions of using our website. Please familiarize yourself with these policies to ensure a smooth and secure interaction with Innosafe. If you have any questions or need further clarification, feel free to contact our support team.

Shipping and Delivery

​Last Updated on October 25th 2024

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  1. International Shipping:

    • International orders will be shipped and delivered through registered international courier companies and/or International speed post.

    • Delivery timelines may vary based on courier company/postal norms. It usually takes around 21-30 days for international delivery, however, that might change based on distance and courier services. 

    • INNO SAFE INTERNATIONAL is not liable for delays and guarantees handing over the consignment within 0-7 days from the order date.

  2. Domestic Shipping:

    • Domestic orders will be shipped through registered domestic courier companies and/or speed post.

    • Delivery timelines are subject to Courier Company/postal norms. We usually try to get the delivery done within 14 days. 

    • INNO SAFE INTERNATIONAL is not liable for delays and guarantees handing over the consignment within 0-7 days from the order date.

  3. Dispatch Time:

    • Orders are typically dispatched within 0-7 days or as per the agreed delivery date at the time of order confirmation.

  4. Delivery Address:

    • All orders will be delivered to the address provided by the buyer at the time of order.

  5. Delivery Confirmation and Updates:

    • Delivery confirmation and updates will be sent to the buyer's email address and/or phone number specified during registration.

  6. Service Issues:

    • For any service-related issues, buyers can contact our helpdesk for assistance.
       

Please note that INNO SAFE INTERNATIONAL is committed to ensuring a timely dispatch of orders, but delivery timelines are subject to external courier company/postal services. We appreciate your understanding in this matter.

Cancellation & Refund Policy

Last updated on October 25th 2024
 

1. No cancellations & Refunds are entertained once the order has been dispatched. 

2. For cancelling the order before dispatch, please write to us the same day at innosafeinternational@gmail.com with your Order ID and details. Please note that the final decision on whether to cancel the order would solely be made by Innosafe.

3. If the product recieved is damaged, please write to us at info@innosafeinternational.com with order ID, contact details, attaching photos of the product. A refund or exchange will be initiated for all verified claims.  

Privacy Policy

Last updated on Dec 15th 2023
 

This privacy policy sets out how INNO SAFE INTERNATIONAL uses and protects any information that you give INNO SAFE INTERNATIONAL when you visit their website and/or agree to purchase from them.

INNO SAFE INTERNATIONAL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

INNO SAFE INTERNATIONAL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests, if required

  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.
 

How we use cookies:
 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to G-948, DSIDC, Narela Industrial Area West Delhi DELHI 110041 . or contact us at or as soon as possible. We will promptly correct any information found to be incorrect.

Terms & Conditions

Last updated on Dec 15th 2023

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For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean INNO SAFE INTERNATIONAL, whose registered/operational office is G-948, DSIDC, Narela Industrial Area West Delhi DELHI 110041 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

  • The content of the pages of this website is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to our website from another website or document without INNO SAFE INTERNATIONAL’s prior written consent.

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

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